Bateman MacKay LLP strives at all times to provide its goods and services in a way that respects the dignity and independence of people with disabilities. We are also committed to giving people with disabilities the same opportunity to access our goods and services and allowing them to benefit from the same services, in the same place and in a similar way as other customers.
Bateman MacKay LLP is committed to excellence in serving all customers including people with disabilities and we will carry out our functions and responsibilities in the following areas:
We are committed to serving people who need assistive devices to obtain, use or benefit from our goods and services.
We will communicate with people with disabilities in ways that take into account their disability.
We are committed to welcoming people with disabilities who are accompanied by a service animal on the parts of our premises that are open to the public and other third parties.
We are committed to welcoming people with disabilities who are accompanied by a support person. Any person with a disability who is accompanied by a support person will be allowed to enter Bateman MacKay’s premises with his or her support person. At no time will a person with a disability who is accompanied by a support person be prevented from having access to his or her support person while on our premises.
Fees will not be charged for support persons for admission to Bateman MacKay’s premises. We will notify customers of this through a notice posted on our premises.
Notice of temporary disruption
In the event of a planned or unexpected disruption to services or facilities or services usually used by people with disabilities, Bateman MacKay LLP will notify customers promptly. This notice will include information about the reason for the disruption, its anticipated length of time, and a description of alternative facilities or services, if available.
The notice will be placed on the entrance door of the Bateman MacKay building, the entrance door of the Bateman MacKay office suite, at the Reception desk, and on our website. As well, a message will be placed on our telephone/ voicemail system.
Bateman MacKay LP will provide training to team members, volunteers and others who deal with the public or other organizations on behalf of the Firm and all those who are involved in the development and approval of customer service policies, practices and procedures.
This training will be provided to team members within the first two weeks of hiring.
Training will include:
- An overview of the Accessibility for Ontarians with Disabilities Act, 2005 and the requirements of the customer service standard
- How to interact and communicate with people with various types of disabilities
- How to interact with people with disabilities who use an assistive device or require the assistance of a service animal or a support person
- What to do if a person with a disability is having difficulty in accessing Bateman MacKay’s goods and services
- Team members will be trained on how to use assistive equipment or devices, as required.
The ultimate goal of Bateman MacKay is to meet and surpass customer expectations while serving customers with disabilities. Comments on our services regarding how well those expectations are being met are welcome and appreciated.
Customers who wish to provide feedback on the way Bateman MacKay LLP provides goods and services to people with disabilities can email or call the Firm. All feedback will be directed to the Human Resources Department. Customers can expect to hear back within ten (10) working days. Complaints will be addressed according to our organization’s regular complaint management procedures.
Modifications to this or other policies
Any policy of Bateman MacKay LLP that does not respect and promote the principles of dignity, independence, integration and equal opportunity for people with disabilities in accessing our goods and services will be modified or removed.
Questions about this policy
This policy exists to achieve service excellence to customers with disabilities. If anyone has questions, feedback or suggestions about this policy or your accessibility experience, kindly contact the Human Resources Department in any of the following ways:
Telephone: 905-632-6400, Ext. 221
e-Mail: [email protected]
In Writing or In-Person:
Bateman MacKay LLP
Attention: Director of Talent and Culture
Suite 102 – 5096 South Service Road
Burlington, ON L7L 5H4