As of June 16, 2025, the CRA will begin sending most correspondence to existing and new business owners electronically via My Business Account.
What Is Changing?
The Canada Revenue Agency (CRA) is changing their default communication format from mail to electronic communication for all businesses. The CRA will no longer by default send most correspondence by paper mail. Instead, letters, statements, and notices will be delivered electronically through My Business Account, with email notifications issued when new items are available.
Key Implementation Dates
- May 12, 2025 – Online mail becomes the default for newly registered business numbers and program accounts (e.g., GST/HST, payroll, corporate income tax).
- June 16, 2025 – Online mail becomes the default for existing business accounts, including those accounts managed by authorized representatives via Represent a Client.
How Business Owners Should Prepare
To ensure a smooth transition to the CRA’s online mail system in 2025, business owners are encouraged to take the following steps:
- If you already receive CRA communications digitally: no action is necessary, but confirm you have access to your My Business Account.
- Register for My Business Account, if not already enrolled, to enable access to CRA correspondence electronically.
- Verify and update your email addresses in My Business Account. You can register up to three email addresses per program account to receive timely notifications.
- Check your CRA account regularly to avoid missing time-sensitive notices, statements, or requests.
- Opt in to paper mail, if preferred, by completing and submitting Form RC681 – Request to Activate Paper Mail. This request must be renewed every two years.
If You Require Assistance
Bateman MacKay LLP can help ensure your business is fully prepared for this transition. Whether you need support registering for or navigating My Business Account, or any other CRA assistance, our team is here to assist.
Please contact your Bateman MacKay advisor directly or refer to the FAQs below.
Frequently Asked Questions (FAQ)
- How do I access CRA correspondence as a business owner?
- Sign in to My Business Account
- Select your business number
- Click the mail icon in the Business tile to view correspondence
- What steps should I take to prepare for the transition to online mail?
- Register for My Business Account, if not already enrolled
- Verify and update your email addresses (up to three per program account)
- Check your account regularly to ensure no correspondence is missed
- How do I opt back into paper mail?
- Complete and submit Form RC681 – Request to Activate Paper Mail
- Note: This request must be renewed every two years to maintain paper delivery
- Will all CRA correspondence be digital?
No. Certain communications, such as cheques (if direct deposit is not set up), will continue to be sent by paper mail.
