Position Summary 

Bateman Mackay LLP is currently recruiting a full-time Receptionist to join our Burlington Team. This is an in-office position, will be the first point of contact for our Burlington office, responsible for managing front desk operations, greeting visitors, and providing administrative support to ensure the smooth running of the office. Typical hours are 8:30am – 5pm, however for the right candidate there is some flexibility with scheduling based around scheduling needs.

About Us

At Bateman MacKay (BMCA) we understand that a premier accounting Firm provides more than just high quality accounting, tax, and business advisory services to their clients. It provides an engaging, supportive, and fun place to work. It provides a safe place for team members to learn, grow and explore their career path. We explain it simply as Numbers Plus. Where the accounting and tax work is just the beginning of what we offer to clients, and a competitive salary and benefits are just the beginning of what we offer to our team members.

We believe our team members and the Firm culture we all help to create are the cornerstones of our success. We value the unique contributions and voice of each team member. We also know that our diversity in backgrounds, education, and expertise allow us to build a culture to celebrate and learn from one another. At BMCA, we value each person for who they are and the contributions they make to the team and are always on the lookout for highly talented and motivated individuals looking to contribute to this success. We are excited for you to join us!

What you will experience at BMCA:

• Nine (9) Fridays off during July and August in recognition for tax season hours*
• Competitive salary & benefits (including Firm paid health, dental and vision premiums)
• Professional development and mentoring from senior staff and Partners
• Referral Incentive Program for referring new clients and team members to the Firm
• Opportunity to join in-house committees: Charity – Social – Environmental - Process & Technical
• Social events throughout the year (We like to celebrate!)
• Healthy workplace with ergonomic workstations, unlimited coffee, tea and healthy snacks (and a few less healthy ones!

*available to full time permanent team members working additional hours during busy season

Education:        High school diploma or equivalent; additional qualifications in office administration are a plus

Experience:      Previous experience in a receptionist, administrative, or customer service role

Employment Type: Full-Time (5 days a week, In-Office); 4 days a week during July/August (Fridays off)
Additional hours may be required during busy season (end of March & April)

Compensation:  Commensurate with experience

Role Responsibilities

• Front Desk Management:
  • Greet and welcome visitors, clients, and employees with a warm and professional attitude
  • Answer and direct phone calls on switchboard, taking messages as necessary
  • Manage the reception area, ensuring it is tidy and presentable at all times
  • Handle incoming and outgoing mail, couriers, and deliveries, including any ad hoc trips to courier/postal office as needed
  • Posting Courier disbursements to database
  • Receiving and posting client payments (credit card)
• Administrative Support:
  • Assist with scheduling meetings, appointments, and conference room bookings
  • Maintain office supplies inventory by checking stock and ordering new supplies as needed
  • Handle basic office maintenance requests and liaise with building management
  • Manage and update Firm contact lists and internal databases
  • Assist with organization, monitoring, and coordinating return of client records
  • Logging in files to workflow system
  • Assist with document preparation, filing, and other clerical tasks as needed
• Customer Service:
  • Provide information and assistance to clients and visitors, ensuring a positive experience
  • Address and resolve basic inquiries and concerns from clients, directing more complex issues to the appropriate Team Member
• Office Coordination:
  • Assist in coordinating office events, meetings, and employee activities
  • Ensure copy area/storage room/reception areas are tidy, organized and stocked
  • Ensure kitchen is tidy and stocked; emptying and running dishwasher daily
  • Support the Operations department with onboarding new employees and ensuring all onboarding tasks are completed by the appropriate team members
  • Assist with travel arrangements and accommodations for Partners as required

Other Considerations

• Criminal Record and Judicial Matters Check is a requirement of this position;
• Credit Check is a requirement of this position;
• Must be legally qualified to work in Canada;
• Must have a valid Ontario Driver’s License and vehicle.

If you are interested in making an impact, and joining a group of collaborative, hard working (and fun) professionals, please apply at: careers@batemanmackay.com  we are looking forward to hearing from you!

Bateman MacKay is an equal opportunity employer, and we accommodate any needs under the Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code. Respect for the dignity and worth of every individual in the workplace is fundamental for us. Our Firm recognizes the importance of diversity and fosters an inclusive, cohesive, and compassionate culture modeled by our Partners and employees. If you require assistance please contact Human Resources at: careers@batemanmackay.com